FOREİNG TRADE

Rapidly growing science and technology in the world have been forcing country’ economies in the direction of changing and development and, causing over demand for skilled workers who are well educated in a profession.
Globalization has been permissive to free circulation of goods and capitals thus, bringing along an expanding in foreign trade volumes (export and import) of countries. Turkey has consistently been raising its share in the world foreign trade volume and, closely involving the world markets.
Because of its operational nature, sound knowledge is a must for foreign trade procedures and transactions; therefore, there are increasingly empty rooms in this field for skilled workers.
Escalation in foreign trade requires export-import operations to be rapid, technical and faultless as part of parallel and concurrent practices in the world.
This situation is pointing out Turkey’s need for well-educated, technically equipped and skilled man power

THE OBJECTIVE OF FOREIGN TRADE PROGRAM
The objective is to train intermediate man power that to be employed in business line in export and import fields such as banking, transportation and custom offices.

LECTURES DELIVERED
Foreign Trade Program is thoroughly projected to ensure intermediate man power that demanded by sector. Theoretical and applied lectures consist of business, economics, foreign trade management, int’l law and int’l marketing, English language, transportation and logistics and computer use.
Position: FOREIGN TRADE AGENT

Description of Position
Foreign trade agents arrange for export and import processes, cargo shipments and prepare associated shipping documentation. They are traditionally employed by foreign trade firms, freight forwarding and shipping companies, however, they are also employed across all sectors requiring either internal or external supply chain services.Position Development Progression to supervisory and management positions is possible through experience and additional training.

 REQUIRED COMPETENCIES: (knowledge, skills, personal attributes)
Knowledge: A foreign trade agent should have knowledge of national and int’l regulations and rules, exportation, importation and transportation principles and methods, customer and personal service, mathematics,
English language and other languages as required.
Skills: A foreign trade agent should have the following skill sets: reading comprehension, active listening and learning, critical thinking, speaking, negotiation, complex problem solving, time management, mathematics, and coordination.

PERSONAL ATTRIBUTES (Abilities, Work Values, Work Styles)
Abilities: The following abilities are important to the role of foreign trade agent: oral expression and comprehension, written expression and comprehension, speech clarity and recognition, inductive and deductive reasoning, and problem sensitivity.
Work Values: Individuals who will succeed in this position value working independently, are comfortable making decisions, and enjoy providing service to others and working with co-workers in a friendly environment
Work Styles: The following work styles are attributable to a foreign trade agent: attention to detail, independence, dependability, integrity, cooperation, persistence, adaptability/flexibility, stress tolerance, initiative, and achievement of challenging goals.

ESSENTIAL SKILLS PROFILE
Essential Skills are the skills needed for work, learning and life. They provide the foundation for learning all other skills and enable people to evolve with their jobs and adapt to workplace change.

Reading Text
Read faxes, interoffice bulletins, memos, electronic mail, letter requests, government communications, licenses, contracts,
regulations, policy manuals, special instructions on courier packages, computer manuals, procedures, policies, shipping forms, bills of lading, supervisor instructions, etcetera

Document Use
Utilize, complete and/or read import/export forms, phone lists, customer lists, agency lists, freight labels, signs, telexes, order forms, shipping forms, packing slips, bills of lading, weight charts, schedules, timetables, maps, insurance forms and tables, container size diagrams, etcetera. Enter information on tables, schedules or other table-like text

Writing Skills
May write way bills, bill of lading forms, insurance, damage or loss forms, incident or informational logs, price quotes, letter responses to requests for information, etcetera
May enter information into specialized computer programs
Numeracy
Apply money math
Apply scheduling, budgeting and accounting math
Apply measurement and calculation math
Utilize numerical estimation
Oral Communication
Receive messages over two-way radios from vessels
Call suppliers to find out prices, availability of equipment and supplies or to confirm the shipment of goods
Interact with customers to give them information on special rates, schedules, delivery times, shipping costs, insurance and regulations
Interact with customers to determine needs, negotiate contracts, clarify shipping order details and address cargo safety
Interact with co-workers to share information, discuss challenges
and co-ordinate work activities
Interact with staff to provide instructions and monitor work
Participate in meetings to discuss such matters as the direction of the company, upcoming workloads, procedures, delegation of responsibilities and health and safety
Interact with supervisors regarding procedures, schedules, policies, quotes, discounts, repairs, customer relations or to request assistance
THINKING SKILLS (Problem Solving, Decision Making, Job Task Planning and Organizing, Significant Use of Memory, Finding Information)

Problem Solving
Locate lost cargo by obtaining information from the customer and
determining the point of transportation delay
Resolve conflicting workload situations
Address vehicle breakdowns by arranging for alternate transport
Decision Making
Decide whether to give refunds to dissatisfied customers
Decide vehicle dispatches for specific jobs and optimize route plans
Decide whether to accept or reject a shipment that is hazardous

 Job Task Planning and Organizing
The tasks of some a foreign trade agent are determined by the flow of customers or by their supervisors. Within this framework, they order tasks according to priorities that are provided to them, such as serving walk-in customers before phone customers. The tasks of other a foreign trade agents may require significantly more planning and organizing by the worker as they are related to arrival, unloading and departure times that are subject to frequent changes.

Significant Use of Memory
Remember shipping rates, fares and destination codes, contract numbers of regular customers, customers’ needs or preferences
Finding Information
Locate fares in manuals, find out rates, and investigate route options
Look up telephone numbers in the telephone book, for example, when consignees' numbers are missing on the way bill
Check a hazardous goods manual to see if items must be shipped in a specific manner

Working with Others:
Foreign trade agents mainly work independently, coordinating some activities with other workers. However, many work as team members, cooperating with co-workers and sharing information.

Continuous Learning:
There is a need for ongoing learning to acquire and maintain competencies in a cross-section of the industry's many skills areas as this may impact on Foreign trade agents’ employability. There is a strong tradition of on-the-job training. Some workers also have the opportunity to participate in formal training activities. New regulation training, such as INCOTERM, UCP courses, is emphasized as the working procedure may be up-to-date knowledge.

Attitudes
Foreign trade agents should be up-to-date conscious, attentive to occupational changings to avoid obsolete situations, be friendly, knowledgeable, patient, pleasant, well-organized and detail-oriented.
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